Shipping to Italy/San Marino
Shipping is free for orders over 50 €uro.
For orders of less than 50 €uros the shipping cost is 9 €uros in Italy with the exception of some areas of Venice whose cost is 25 €uros.
For deliveries made with prepayment (Bank Transfer, PayPal Credit Cards) only shipping charges apply.
Times delivery
All orders received and paid for by 11 a.m. are processed by the same day. Orders received after 11 a.m. are processed the following day. If bank transfer is chosen as the method of payment, orders will be held until payment is verified.
Shipments are normally processed by courier throughout the country. Deliveries take place, barring unforeseen circumstances, within 24/48h of shipment.* Please note: orders received and processed on holidays, weekdays and weekends are shipped on the first working day. In case of cash on delivery payment, Regenesis reserves the right to request more information and/or documentation from the customer, proving the identity of the orderer, in order to avoid and prevent problems during delivery and payment to the courier. As a result of the above, the processing time for orders involving cash on delivery payment may be longer.
* Shipping times may vary for some areas considered “inconvenient” by the shipper.
Receiving Merchandise
Upon delivery of the goods the customer is required to check:
– that the number of packages delivered correspond to what was ordered;
– that the packaging is intact and not altered even in the closing tapes. In case of tampering and / or breakage, the customer must immediately dispute the shipment and / or delivery by affixing the words “YOU ACCEPT WITH RESERVE OF CONTROL” on the delivery document received by the courier or other operator.
The customer must subsequently report any damage within 7 (seven) days of receipt of the goods in the manner provided by the operator chosen for the shipment and / or delivery and / or by ‘operator and according to the terms of the general conditions of sale, published on our site. In the event that the customer does not collect within 5 (five) working days the goods ordered and present in storage at the warehouses of the courier due to the repeated inability to deliver to the address indicated by the customer at the time of the order, the same order will be canceled and will be charged storage costs to be quantified from time to time.